Find out how to regain access to your password-locked Samsung Galaxy phone or tablet, either by using the site Find My Mobile from Samsung or by performing a factory reset. Unfortunately, it is impossible to recover a forgotten password from your phone or tablet itself in Android Nougat. Also note that a factory reset will erase the data on your Samsung Galaxy.
Method 1 of 2: Use the Samsung website
Step 1. Open the Find My Mobile site in your browser
You can unlock your Samsung Galaxy through this website if you are logged in to your Samsung account on your Galaxy.
If you are not signed in to your Samsung account on your Galaxy, you will need to restore factory settings
Step 2. Click CONNECT
It's the blue button in the middle of the page.
If you are already signed in to your account on Find My Mobile, skip this step and the next
Step 3. Type in your Samsung credentials
Enter your email address and password, then click LOGIN (SIGN IN).
Step 4. Click Unlock my Device
It's on the left of the page.
If you have more than one Samsung Galaxy device, you may need to choose the one you want by clicking its name at the top left of the page and then selecting it from the drop-down menu
Step 5. Re-enter your Samsung password if necessary
If prompted, you will need to reenter your Samsung account password. This should unlock your Samsung Galaxy, but you may have to wait a few seconds before the unlock is recognized.
- Once the screen is unlocked, you should be able to set a new password in the menu Settings.
Method 2 of 2: restore factory settings
Step 1. Begin by understanding the process
Resetting your Samsung Galaxy will erase all your files, data, and settings, including your passwords. You will therefore be able to access and use your Samsung Galaxy again, but it will no longer contain any of your old files (such as your photos).
You can recover all the data that was synced with your account once you reconnect to your Samsung Galaxy, after you reset it. If so, your data will be restored automatically
Step 2. Long press the power button
It's often found at the top right of the Samsung Galaxy face, or you can find it at the top of some tablets. A menu will appear.
Step 3. Tap Restart
It is a small circular green arrow. Your Samsung Galaxy will restart.
- If you press Switch off, you will be asked to enter the password, so you will need to reboot instead.
Step 4. Press three buttons simultaneously
Make a long press on the buttons of Food, Volume increase and Locking. Do this immediately after pressing To restart, and don't release until you get to the screen Restoration, which looks like a white Android logo on a light blue screen.
The lock button is the button that does not change the volume, on the left side of the Galaxy
Step 5. Let go of the buttons
Once you get to the recovery screen, release the buttons and wait for the black recovery console to appear. It may take several minutes.
Step 6. Select wipe data / factory reset
Push the button Decrease in volume until this option (wipe data / factory reset) is selected (four presses are often sufficient).
Step 7. Press the ignition button
This confirms your selection of the option wipe data / factory reset.
Step 8. Choose Yes when it appears
Use either the button Volume increase Where Decrease in volume to navigate.
Step 9. Press the Power button again
Your Samsung Galaxy will start to reset.
Step 10. Restart your device
Once the data in it is erased, you will end up on the Recovery Console screen. Long press the power button to restart it.
From there, you will be able to set up your Samsung Galaxy as a brand new phone or tablet
- On some older Samsung Galaxy connected to Gmail, you can reset the password after entering your PIN incorrectly five times by tapping the option Forgot your password at the bottom of the screen, entering your email address and Gmail password, then pressing Log in. It will not work on devices running Android Nougat, like the Samsung Galaxy S8.