The Hotmail service merged with Microsoft's Outlook.com account services. If your account has been blocked or you observe suspicious behavior on it (for example, you have noticed that strange messages have been sent from your account or that purchases of which you are not aware have been made from it ci), you have probably been hacked. To start recovering your account, go to the "Recover your account" page, then select the "I think someone else is using my Microsoft account" option. Remember to set a strong password when performing the reset!
Method 1 of 4: Change your password
Step 1. Log into your account
Since you can still access your account, the fastest way to regain control of the account is to change your password.
Step 2. Tap the gear icon to access Settings
This can be found near your account name in the top right corner.
Step 3. From the menu, select More Mail Settings
This option, located in fourth position under the solid areas of color, will take you to a page devoted to options.
Step 4. Click Account Details to access the Language menu
This is the first choice below the title Manage your account.
Step 5. Click Change Password
This button is in the section Security and confidentiality. It opens a form.
Step 6. Type your old and new password in the specific fields, then press Save
To be sure that you are not typing in typos, you will need to type your new password twice. A password must be at least 8 characters long and is case sensitive (upper and lower case).
- From your account, you could also request that Microsoft force you to change your password every 72 hours by selecting the box below the button Save. Changing the password regularly helps prevent possible attacks on the account.
- Choose a strong password, made up of uppercase letters, lowercase letters, numbers and symbols.
Step 7. Log in to your account to verify the changes made
You could now let your contacts know that you have been able to take control of your account.
Method 2 of 4: Take back control of your account
Step 1. Go to your Microsoft account login page
Microsoft sometimes locks accounts if they are suspected of being used fraudulently. This method should work if your account has been blocked by the system or if someone accessing your account has changed your password.
Step 2. Click the I forgot my password button
This can be found under the username and password. It will allow you to go to the password recovery page.
Step 3. Select I think someone else is using my Microsoft account, and then click Next
You will be redirected to the page Recover your account.
You don't have to select what makes you think someone else has access to your account. It has no influence on the account recovery process
Step 4. In the first text field, enter the email address that you suspect is corrupted
Here is an example of an email address: [email protected]
Step 5. In the second text field, enter the characters for the captcha
The latter is composed of a random sequence of characters, to make sure that you are neither a robot nor a script trying to access the site. These characters appear as an image above the text.
- If you have trouble identifying the characters in the captcha, press New in order to display a new set of characters or of course Audio in order to hear these characters.
Step 6. Choose a way to receive the security code, then click Next
If you have associated an email address or a backup phone number with your account, select that setting from the list to send a code to that number / address. All you need to do is enter this code on the page to begin the account reset process.
- You must be able to identify the email address or number from the first and last characters, as some of them will be censored for security reasons.
- If no backup is associated with your account, choose "I have not configured any of these backup methods". You will then be redirected to " Recover your Microsoft account ».
Step 7. Enter an email address on the Recover your Microsoft Account page, and then click Next
You will see a window appear asking you for the security code that was sent to this address.
- If you don't have another email address, you could create a new Outlook.com account by first selecting the text field and then clicking the option Create a new account.
- Enter the security code that was sent to your second address, then click To verify. To verify that this account is yours, you will be directed to a form asking you to give your name, your date of birth, the passwords used, the recent objects or contacts in your emails, the files created in your inbox receipt or your billing data.
Step 8. Fill in the form with the most precise data possible, then click on Submit
Wait 24 hours after the form is submitted before getting a response. If the data you have provided is sufficient, you will receive a link to reset your account password. Otherwise, you will receive an email informing you that you did not bring enough items to recover your account.
If you did not provide enough information before submitting the form, you will receive an error message
Step 9. Reset the password
If you have received a link to reset your password, you will be taken to a page for choosing a new account password. You will need to enter this new password twice to verify that you are not typing.
- The password must be at least 8 characters long and is case sensitive.
- Choose a strong password, made up of a mixture of upper case letters, lower case letters, numbers and symbols.
Method 3 of 4: reset the language of your account
Step 1. Log in to the account you just recovered and then tap the gear icon to access settings
If you have just recovered your account and the language used has changed, you can reset the language in the menu of Settings. The gear icon is in the top right corner, near your account name.
Step 2. From the menu, select More Mail Settings
This option, the fourth below the solid colors, will take you to an options page.
Step 3. Click on the Language option to access the corresponding menu
This is the second option in the section Customize Outlook, on the right.
Step 4. Choose the language you want to use from the list, then click Save
The list of all the languages sorted in alphabetical order will appear.
Method 4 of 4: Recover deleted messages
Step 1. Log in to the account you just recovered, and then click Deleted Items
If you feel like you lost any messages when your account got corrupted, you might be able to get them back. The category Elements deleted appears on the left sidebar.
Step 2. Scroll down to the bottom of the page and click on Recover Deleted Items
Messages that could be recovered will appear in the folder Elements deleted.
There is no particular time limit to retrieve deleted messages. Messages that cannot be recovered will be lost forever
Step 3. Right-click on a message that you want to keep, then click Move> Inbox
The folder Elements deleted will be periodically emptied. You have to move them from the folder Elements deleted so that messages are not lost again.
- Let your loved ones know that your account has been corrupted. Thus, they will avoid communicating with you in this way.
- Even though you were able to recover your account, it is possible that the hacker managed to back up your contacts or data. Remember to secure your account for the future and be careful of the personal data you mention.
- Remember to regularly update your Windows system in order to have the latest security features. Updates are always done automatically on Windows 10, however you could also check for them manually on Settings> Updates & security> Check for updates.
- Download an antivirus program that performs automatic updates. Your email account may have been corrupted by malware present on your machine. An antivirus program could help you detect and eliminate this malware, thus preventing future infections.
- Pay attention to how you use the web! Avoid downloading files from unknown sources and be extra careful when replying to messages asking for personal information.
- When accessing your email from a public computer, use caution. Do not check boxes such as “Remember this computer”. Remember to close all browser windows when you're done.
- Never reply to a message that asks for your Hotmail address and password.