If you are facing serious difficulties while using your Xbox 360 which results in inability to play or connect with Xbox Live or if you have decided to resell your device, a reset of its system will be necessary. to erase all content and restore it to factory condition. This reset, on the other hand, will not be enough to eliminate the elements of parental controls that you may have put in place. If this last point bothers you, you have the resource to reset the access code in order to inhibit it, but in this case, you will have to provide Microsoft with proof that you have sufficient authority to be able to do so. Clearing the cache could also help you resolve issues with slowness while playing games.
Method 1 of 3: Factory reset
Step 1. Reset your Xbox 360 if it has serious problems or to resell it
This method will erase all content on your Xbox 360, but will not change any of the Parental Controls restrictions settings. You will need to prove to Microsoft that you have the authority to reset parental control settings. See the following section for more information on this.
Step 2. Make a backup of anything you want to keep
Because the Xbox system reset removes all of its content, you will need to make a backup of any items you want to keep.
- Connect a USB hard drive to your Xbox 360 so that it is recognized by the system as a storage drive.
- Press the named button Guide of your controller and select the tab titled Settings.
- Select System settings, then Storage devices, then select the Xbox 360 hard drive.
- Select Upload content then select your external hard drive.
- Choose the items you are going to transfer then click on Start transfer. You will have to wait until the end of the operation which may take a little while.
Step 3. Press the Guide button on your Xbox controller
This is the middle button, representing the Xbox logo.
Step 4. Select Settings and then choose System Settings
Different categories of system adjustment parameters will be displayed on the screen.
Step 5. Select Console Settings and then System Information
A new window will appear, displaying various information about your console.
Step 6. Enter the Serial Number of your console
You will find it next to the USB ports on the front of the Xbox or on the back of the device, above the Audio / Video ports. You will need it for resetting your Xbox 360.
Step 7. Return to the System Settings menu
Choose option Storage devices. All storage devices connected to the console will be displayed.
Step 8. Highlight the hard drive of the Xbox 360
Then press the yellow button on the controller Y. The hard drive options menu will appear.
Step 9. Select Format on the device options menu
You will then be prompted to confirm your decision to erase the entire contents of the hard drive. Do this if you are sure you have backed up all the items you will need, then continue.
Step 10. Enter the serial number if you are asked to do so
You may be prompted to enter the serial number of the device before you begin formatting. This is simply a precaution against accidental formatting. Enter the serial number that you will have noted down as we indicated to you previously.
This will not erase any parental controls that you may have implemented before. Refer to the next section for more information on this
Step 11. Delete your profile
After formatting, you will be redirected to the home page, be signed out of Xbox Live, and your games will be gone. Go to Settings, System, Storage then select your profile and delete it.
Step 12. Run the initial setup
See you in Settings, System and select Initial setting then confirm.
Method 2 of 3: Clear items from parental controls
Step 1. Press the Guide button on your Xbox controller
This is the central button of the controller, representing the Xbox logo. It will open the guide menu for you.
If you try to bypass the parental controls implemented by your parents, you will not succeed. Microsoft will ask you for proof of authority to change your parental control passcode
Step 2. Open the settings menu and then select Family
The section corresponding to the parental control settings will open.
Step 3. Select Parental Controls
You will then be prompted to enter the current access code.
Step 4. Enter the wrong access code to force a reset
If you do not know the Parental Controls menu access code, entering an incorrect one will prompt you to reset it.
Step 5. Select Reset Passcode when prompted
This will display the security question for which you are supposed to know the answer to allow a reset.
Step 6. Respond if you can
If you are the person who established the access code, answer the security question asked, you will then be able to create a new access key. Read on if you can't remember the answer to the security question, or if the parental controls were implemented by a previous owner who failed to tell you.
Step 7. Contact Xbox Technical Support
If you are unable to answer the security question because you can't remember that answer, or if the previous owner implemented parental controls without canceling it before selling the device to you, you You will need to contact Xbox Support to obtain a manufacturer-specific emergency passcode that will allow you to reset yours.
You can contact technical support at support.xbox.com, through a live chat, or by phone. The person you are talking to will ask you a few questions to make sure that you have the authority to cancel parental controls (Xbox support will not inhibit parental controls if your parents have implemented it)
Step 8. Enter the emergency access code
If your request is approved by Xbox Support, you will be given a backup passcode that can override the current key. You will then be able to inhibit parental controls or create a new access code.
Method 3 of 3: Clean up the cache
Step 1. Clean the cache of your Xbox 360 if you are facing any issues
If you experience a significant drop in Xbox 360 performance while playing your games or experiencing abnormal slowness when navigating through menus, you may need to consider cleaning the system cache. This will work best with older Xbox 360 games. None of your games will be erased, as will any saved files or media. Only successive updates to your games will be eliminated, so you will have to download them again the next time you use these games.
Step 2. Press the button on your Xbox controller named Guide
This will open the guide menu.
Step 3. Select Settings then System Settings
You will be offered several categories of parameter settings.
Step 4. Select Storage Devices
You will see all currently connected storage devices displayed.
Step 5. Highlight any storage device
Press the yellow button on the controller Y to open the Options menu. It does not matter which storage device you select in this way, because you will be clearing the entire system cache.
Step 6. Select Clear System Cache and Confirm
The cache will then be cleared, which will only take a short time.